top of page

faq

SIZING & STYLING QUESTIONS

Can I wear your lingerie pieces all day?

It's completely up to you! Some of our beautiful customers prefer to wear our lingerie pieces for bedroom fun only, though, we personally love to wear lingerie throughout the day as well. There's a special kind of empowerment, self-love and confidence that comes when worn in the day-to-day!

How do I know what size to order?

We highly recommend you measure your body and order as per our size guides listed here. If you have any questions at all, please contact our team and we are more than happy to help guide you!

Why don't your lingerie pieces have cup sizes?

Great question! Our pieces do not have standard cup sizes and most of our items are wire-free (unless otherwise stated), we recommend ordering as per your usual band size. If you feel confused or uncertain on what size is best for you, please contact our team and we would love to help out.

Do you offer vegan leather?

Any item that has a 'leather' look is made from faux leather which is 100% vegan-friendly. 

I'm in between sizes so which size should I order?

Our usual recommendation is to size up if you are in between sizes. 

Can I order your lingerie sets separately?

Unfortunately, we do not sell our lingerie separately.

GENERAL QUESTIONS

Where are you located?

Adore By S is located in Newcastle, New South Wales Australia. All of our stock is also here with us in the office!

Can I try your items on in-store?

We aim to keep our prices as low as possible for you, so we are currently online only! This means we do not have anywhere for you to try on before purchasing, however, we do have extremely accurate size charts available and we are more than happy to assist with any sizing queries you may have. You are also more than welcome to return your order for an exchange if the item doesn't fit

How often do you release new styles?

New styles drop fortnightly!

What is your environmental impact?

Great question. We take this very seriously! Take a look at our Environmental Impact here.

 

Do you offer free shipping?

All orders within Australia over $50 include free shipping. 

Do you offer express shipping?

Yes absolutely! We love to get our orders quickly too. Express shipping can be selected at check-out for an additional $15.

Do you ship internationally?

We sure do! International shipping is calculated at check-out.

How do I get first access to new products?

Join our mailing list here and you'll be the first in line for access to new products, sales and giveaways!

Where are your products made?

All of our items are made ethically and responsibly in either China, Bali or Thailand. You can view more details on our sustainability and environmental impact here.

​​

What is your return policy?

Great question! Orders can be returned within 30 days for a store credit though there are some exceptions and terms. You can view our Return Policy here.

My order is faulty, what do I do?

We're so sorry! We try our hardest to inspect all items before they are sent to avoid any faulty items being sent however if we have missed something, please take a look here on what to do next. Please know, your item may come with a few loose threads which have not been cut properly in the manufacturing process. 

When will a style be restocked in my size?

We aim to have all items restocked within 4 weeks. If you would like notification when restocked, please click the 'notify me' button on the item you wish to know about and fill in your details to receive an email notification.

​​​

Do your robes, gowns, chemises or babydolls come with matching underwear?

Unless otherwise stated in the item's description, no they do not.

​​​​​

Are you looking for ambassadors or people to collaborate with?
We are always interested in connecting with new customers and people. If you are interested in collaborating, you can apply here.

​​​

Do you offer wholesale or dropshipping?
We are more than happy to discuss wholesale enquiries. Please contact us directly to discuss stock and pricing.

How can I care for my new goodies?
We recommend you hand-wash each item in warm soapy water and line dry. Avoid tumble drying, ironing and washing machines. We also recommend you to wash your garments prior to wearing them.

If you have another question that isn't answered here, please reach out to us here or at hello@adorebys.com and we would be more than happy to help!

bottom of page